AP provides “shoddy goods”

When a company defrauds its customers, or delivers shoddy goods, the customers sooner or later are going to take their business elsewhere. But if that company has a virtual monopoly, and offers something its customers must have, they may have no choice but to keep taking it.

That’s when the customers, en masse, need to raise a stink. That’s when someone else with the resources needs to seriously consider whether the time is ripe to compete.

Say no to AP’s shoddy work,” by Jules Crittenden, The Boston Herald, December 3, 2006

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